"Consultation for 3 minutes.......rude doctor"

About: Medway Maritime Hospital

I came to the ENT department today and saw a Professor who in nice terms was emotionless. I went in and explained why i was there (tonsil stones and difficulty swallowing) the Professor seemed extremely disinterested had a quick look in my mouth to say they couldn't see any stones. i said they were there as i checked this morning. The Professor seemed to just dismiss this and said if they are there or not (as if i was lying) there's nothing that can be done. I explained to how this is interfering with my way of life and all that i have been doing as researched to stop the problem and the Professor didn't even comment on it, just said to try a difflam gargle and that's it. No follow up, no questions of family history with tonsils....nothing. I came out, was asked to do the FFT at which point i was so mortified i started to fill this out and started crying as i was just so shocked to the Professor's dismissive and not empathetic nature. Luckily the receptionist saw i was upset and a nurse took me to one side to see if i was OK. I explained what happened and the nurse knew which consultant it was straight away from my explanation. The nurse also gave me the name of a different consultant and told me to ask to be re-referred to them. I have waited 8 weeks for today's appointment to be no clearer on the situation, root cause of the problem or any way to fix it. After looking into this consultant i have found the Professor I saw was actually specialist in Nose and ear problems not throat which explains it all! Now i have to referred again and will probably have to wait yet another 8 weeks and another day off work!

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Response from Medway Maritime Hospital

Thank you for your comments I have passed them to the doctor in question and I am sure he will reflect on the situation. If you would like a second opinion I am more than happy to book you accordingly. Once you have seen your GP and they have agreed to re-refer you please let me know via email or phone and I will do my best to ensure your wait is not too long. My details are below. Benn Best Senior Operational Manager Urology, Vascular, ENT, Audiology and Orthodontics The Medway NHS Foundation Trust T: (01634) 830000 Ext 8941

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