"My husband is completely demoralised"

About: Croydon University Hospital / Respiratory medicine

(as a carer),

My husband got admitted, after being sent to A&E by his GP with a bad exacerbation of his asthma. he then got admitted to AMU (Acute Medical Unit).

The Dr that saw him on a Sunday afternoon said that he could go home with a nebulizer on loan, and duly provided a discharge letter. My husband got sent to the Discharge Lounge, where he sat for over 2 hours. The (male) nurse in the Discharge Lounge was very kind, to all of the patients there, and their families.

But, as the Pharmacy closing time approached, realisation dawned that there was no nebulizer, and no way of getting hold of one. Essentially, the conversation that the Dr had with my husband was completely at odds with what was apparently written on my husband's computerised notes.

Hence, the Sister at AMU was no help whatsoever, and my husband got send back to a different Ward, where he now remains. His dinner of chicken this evening was hot on the outside, and completely frozen on the inside. Another patient's meal was served to him in the same condition.

My husband has also had one of his medications stopped, which the Consultant at another NHS Hospital said he would be on for life. The person who took the decision has gone home for the day. My husband is completely demoralised.

When does the new Duty of Candour come into force?

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Response from Graham Richardson, Deputy Manager, PALS and Complaints, Croydon Health Services NHS Trust

Dear Quin

I am so sorry to learn of the difficulties experienced by your husband at what must be an already worrying time.

Please contact our PALS office on 020 8401 3210, email at pals@croydonhealth.nhs.uk or call in at the office in the hospital main reception (open 9-4pm) so that we can look into your concerns.

The Duty of Candour came into effect in November 2014, but the Trust has always welcomed feedback as we recognise that this is an important way of helping to improve the experience of our patients.

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