"Communication is staggeringly, unbelievably bad"

About: Charing Cross Hospital

Can't quite comment (yet) on the quality of care received, but to extract information about my condition and treatment from the staff, has proved so far an incredibly frustrating and painful exercise. I will try to be assigned to another hospital for the rest of my treatment.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is concerned to read about your experience. We sincerely apologise for the failures with regard to communication that you have reported and are particularly concerned that you do not wish to continue with any care or treatment with us. It is important for us to be able to investigate and ensure that senior staff are aware of your experience. We would to have the opportunity to discuss your concerns with you and improve your perception of our services. To facilitate this, we hope that you will contact our PALS team by email on pals@imperial.nhs.uk

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