"Review on behalf of Father"

About: Royal Preston Hospital

My 94 y.o.Father had the misfortune to be taken to this hospital against our wishes ( due to previous bad experiences)as he was fitting. He had vascular dementia but at times lucid. When he arrived he could eat, talk was fairly well. Within two days they said he had to stay in as he was not eating. He then developed pneumonia, was kept in a hot house temperature and we constantly asked for a fan for him just to be ignored. It was only when we suggested we bring one in he had one for about a day! There was no water with him and on asking for a jug we were told there were not enough ! They arranged meetings with us which they altered at extremely short notice one even when we were on the way with someone having taken time out of work. When we made enquiries on the phone they obviously did not know who he was giving us information which could not possibly apply to him. He was moved more than once and we were not told, having to find him ourselves. Within a short time we were told several times he would not live but when we went to see him we called the Dr. to see my father was alert and understanding and asking for a drink and saying he felt awful in the heat. When he was going back to his care home he was allowed to fall from a trolley and we are still trying to find out how. The sister at his home said he arrived in a bad state with a wound to his head oozing blood and in a dirty personal state needing to be washed on arrival. Preston say the fall is not their responsibility although it was on their premises and the transport company Chloe Care will not answer any letters, this after a meeting with both trying to find out how this happened and only told certain things ' might have happened'. This to a War Veteran who was one of the few 90+ year olds left and who deserved better . This matter is now with the Health Ombudsman.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for providing your feedback. I am extremely sorry to hear of your father's experience and of the difficulties you have experienced in gaining answers to your concerns. Please be assured you that we are keen to resolve your concerns and to ensure that your questions are answered fully and will, of course co-oparate fully with any investigation undertaken by the Parliamentary and Health Service Ombudsman

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We were sorry to hear of your father's experience and are keen to help provide the answers you seek to your concerns. Please be assured that we will co-operate fully with any investigation undertaken into your concerns to ensure that your questions are fully answered and that your concerns are resolved.

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