"a&e through to ward a7"

About: Wythenshawe Hospital

I arrived in a & e lat Tuesday morning via ambulance due to severe chest pain. I was seen quite quickly at the reception/triage areas but once I was taken through to the majors area, the wait was horrendous, nothing to eat or drink, I can understand, as I hadn't seen a Dr. It was 3 hours later when I was seen by a Dr. Not much in between, the usual xray, blood tests etc, I had eaten nothing all day until I was taken to ward A7 I wasn't kept informed of my treatment or anything, one Dr said that I wouldn't have to stay in, so I got a friend to come to meet me there, she had to go to work so left , shortly afterwards a nurse came to me and announced that I was being admitted to the ward, if I'd have known, I would have asked my friend to bring me my overnight things in. On arrival on the ward, I was greeted by very friendly staff, and as I was extremely tearful, they promised to look after me, which they did fantastically. I was kept in overnight as I was waiting for the results of a repeat blood test. The consultant came on the ward, told me what they thought I was suffering from and promptly left, I continued to be very tearful all night, didn't sleep a wink. I was discharged later that day, however today I received a letter from the hospital for an appointment to investigate further what had initially been dismissed, this wasn't explained to me, so the came out of the blue. I had to contact the department in question to ask for more information on the procedure. I intend to take an overnight bag just in case I end up staying in overnight again. All in all I certainly haven't got any issues with ward A7 but A&E have a lot to answer for lack of communication with me and keeping me in the dark about my treatment etc. Thank you to all the staff on A7.

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Response from Wythenshawe Hospital

We are very sorry to hear of your negative experience in the Emergency Department. Thank you for your comments regarding the staff on Ward A7. Your comments have been passed to them. If you would like to discuss your concerns further, please contact the Patient Experience Manager on 0161 291 5463. Thank you Patient Experience Team

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