"Praise for A&E and Emergency Eye Clinic"

About: Royal Stoke University Hospital / Accident and emergency Royal Stoke University Hospital / Ophthalmology

(as the patient),

I attended the Royal Stoke Hospital for the first time a few days ago and the service that I received at A&E and then the Emergency Eye Clinic was all good.

I realise that attending A&E on a Thursday lunchtime is probably a good and quiet time to go but even so I was dealt with very quickly and efficiently by all 3 staff members I had contact with there.

Upon referral to the Emergency Eye Clinic I waited to see the doctor for some time but this was to be expected and was similar to what I have experienced in other hospitals. When I did get to see the Doctor he was patient and thorough despite clearly having a heavy workload that afternoon. The nurse and receptionist were also kind and helpful.

Thank you to all that helped me that day.

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Response from University Hospitals of North Midlands

Dear 'RJM1'

Thank you for leaving feedback of your experience at University Hospitals of North Midlands.

We are happy that the care you received was good and that the staff were kind and helpful.

Thank you and best wishes