"Blood Tests Hell"

About: Altrincham General Hospital

The new hospital looks lovely, but try getting a blood test done.... On arrival no signs, to say where to go (many people won't know what Phlebotomy is). Total chaos in the waiting area. No one with any idea what is going on. A poor volunteer getting it in the neck from everyone, who actually was as confused as the rest of us. Some people come for clinics, some for blood tests. People waiting over 2 hours for a blood test. I rang before attending to check opening times. The receptionist was very unclear. I'm writing this whilst waiting, apparently there is anti-coagulation clinic on. Why do ordinary blood tests at the same time? Tell people for blood tests different times. Suggestions include: . Improved signage throughout that is easy to understand . Estimated waiting times for blood tests . Better opening times information . Better sign over the number dispenser (Please take a ticket and wait for your number to be called) ticket for what? To be called for what? . An indication of quieter times . Presence of a 'manager' until this is sorted (who needs to try getting a blood test to see how bad it is. It is a shame as the volunteers and staff are getting grief from us, when it is just lack of information and poor processes. thank-you

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience when visiting the new hospital was not as positive as we would hope.

The signage for the new hospital has been completely reviewed. We have involved patients and staff in this review and are pleased to report that new signs have been ordered. We are also recruiting volunteers to assist with wayfinding on both the ground and first floors.

A review of the phlebotomy service will be undertaken to ensure that, the Trust is meeting the needs of the patients who attend the clinic for blood tests, and is able to provide an excellent Phlebotomy Service to our patients.

We have recently recruited a new phlebotomist who will work cross site between Altrincham and Trafford Hospital and we will ensure that the phlebotomy team at Altrincham always have a team leader present to help with the organisation of the department

On behalf of the Trust please accept our sincere apologies and assurance that your comments have been taken seriously and acted upon.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust