"The telephone numbers for Bucks NHS Trust"
About: Buckinghamshire Healthcare NHS Trust Buckinghamshire Healthcare NHS Trust Amersham HP7 0JD
Posted by alih (as ),
This is not so much about the service - which is usually fine or great when you actually interact with the staff - but more about the difficulty of navigating your way through the phone system, to speak to a human.
Appointment letters are sent out with wrong contact phone numbers on them, so when you need to speak to someone about queries or issues, you get through to the wrong department totally. The hospital uses a call system so that a robot answers the phone and the robot inevitable puts you through to the wrong department again.
No useful phone numbers are posted on the website and on at least two occasions, only resorting to PALS has been any use at all. (PALS phone numbers are also not published on the hospitals websites but must be googled separately - luckily I knew of the existence of PALS).
On one occasion I was waiting for a referral for a screening test and it turned out that the paperwork had been 'lost', so it was a very worrying time.