"The staff on B26 were fabulous, ..."

About: Broomfield Hospital

(as the patient),

What I liked

The staff on B26 were fabulous, especially the sister in charge. My mother came in for a knee operation and was treated with respect and dignity by the staff.

What could be improved

The student nurse's needed a little more training in Customer service, but maybe they were a little nervous? Eye contact and vebal communication needed improving.

Story from NHS Choices

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