"Impressed"

I thought it was important to write a review of my experience at Colchester General since the inadequate CQC review posted recently and the fact that my experience appeared to be a whole world away from I had heard reported. I had been at my wife's birthday party at a local pub when I was unfortunate enough to have an accident (while entertaining the remaining children - playing IT), where I broke my ankle. So.. I arrived in A&E at midnight on a Saturday... I imagined this to one of the worst times to attend A&E. For me, it wasn't. I was seen and assessed quickly, and at every moment felt that I wasn't forgotten about, that I was being treated by experienced, professional and importantly, happy staff. This is right from the nurses and doctors to the porters and support staff. I had X-Rays and was delivered the bad news, that my ankle was broken and that I would be spending the night, with it being likely that I'd need an operation to pin the piece of bone back in place. In the morning however. I was discharged into the care of Milton Keynes Hospital (where I live) - the swelling had not gone down over night and this meant they were unable to operate and rather than keep me in Colchester, they discharged me, which made sense - I was able to go home and be treated closer to home. The pain was managed well, as such I never felt to be 'in pain'. I was given medication and crutches, shown how to use them properly including on stairs. The time it took to actually be discharged 9 AM - 2PM, I felt was rather long, but I had to wait for medication and physio, it was a Sunday and understandable (I think). So all in, I was really happy with how I was treated, the time I was waiting and I'd be happy to be treated there again.