"My stay on 408"

About: Queen Elizabeth Hospital (Birmingham)

I would just like to thank all the staff on ward 408 at QE Birmingham for making my stay there better than I ever imagined ,I was very nervous about my stay as I had never really stayed for that amount of time in hospital in my life but after being on 408 I can honestly say they were all brilliant sisters. Nurses and all the trainees couldn't have done more for me nothing was to much trouble and I was given 100% care ,I can't name all the people on the ward there to thank as there were a lot but remember there was one member of staff who was very kind.,friendly and easy to talk to , another who was great fun , a nurse who told us such funny driving stories and kept us laughing for ages when we were feeling down. I'd like to say a very big thank you to everyone who made my stay you are all doing a great job and hope you continue to do so. Long live the NHS Deb hambleton . Overall. Clean. Friendly. Excellent service. Respect. Helpful. easy to talk to , bedside manor very good ,

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience on Ward 408 at the Queen Elizabeth Hospital Birmingham. We are delighted that you had such a positive experience. Your comments have been passed onto the senior hospital managers responsible for the services that treated you. They will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Answer the Friends and Family Test question; you can do this as part of one of the larger surveys, alternatively you can answer it whilst in the Outpatient or Emergency Department – there are posters explaining the different ways that you can do this. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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