"gynaecology not so happy"

About: Countess Of Chester Hospital

I have had a recent tonsillectomy and recieved excellent care today i had a gynaecology appointment and was not so impressed by tbe doctors attitude towards me i felt that they didnt believe how much pain i have been getting i got the impression that they thought i was making it up iam still recovering fron the tonsillectomy and the nurse that came in whilst being examined i found extremely rude and am extremely upset by this whole experience and wish i had said no to being examined as i still have a catheter in and am now in quite a lot of pain i am extremely upset by this today after the excellent care previously and now cant stop worrying about this as i am in a lot of pain and not making it up

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Response from Countess Of Chester Hospital

Dear katflap, Thank you for your feedback. We are sorry to learn of your disssatisfaction with your gynaecology appointment on 24 June. We take all patient feedback very seriously and therefore we would like to use your comments to see what happened on this occasion. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any changes we have made as a result of your comments. The Patient Experience Team

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