"Infertility clinic"

About: University Hospital Of North Durham

I attended a clinic for infertility investigation. I'm 24 years old and regardless of age clearly this was a stressful and upsetting time, i'm also a junior doctor myself. As both a patient and a doctor I could not praise the doctor and the staff enough. I was investigated in a timely manor, if I had gone privately I do not expect my tests would have been done any quicker. All information was clearly given and pitched at both a level that was appropriate doctor to doctor but she also included my husband who is non medical and ensured that he understood. All decisions with regards to investigation were made as a corroboration between myself as a patient and them as a consultant. This doctor went above and beyond the duties of a doctor- coming personally to relay the findings of my surgery to me amid a busy operating list. They showed true compassion, has excellent communication skills and consultations never felt rushed. I could not have asked for a better doctor and truly could not praise them enough. It's a shame more doctors are not like her!

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Response from University Hospital Of North Durham

Dear Janine Thank you for providing feedback on your recent visit to the Infertility Clinic at the University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received from the doctor. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774