About: Chase Farm Hospital

I would like to complain about the appointment system. Despite leaving mobile, landline and contact numbers I was not informed of an appointment either by phone or by post. I was phoned after the appointment had passed and asked why I didn't attend. The answer is that I didn't know about it. I was very upset because the person on the phone has the attitude 'well do you want you operation or not?'. This is not right. I attend every appointment I know about promptly, have never been late or cancelled. Because of the lack of co-ordination at the hospital I've had to re-do tests (blood and pre-assessments). I am made to feel like I am the one at fault.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chase Farm Hospital

We're very sorry to hear that you did not receive notification of your appointment and therefore have had a bad experience with us. Please get in touch with our patient advice and liaison team by emailing rf.pals@nhs.net so that they can ensure we have the correct details for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful