"personal care and dignity"

About: West Suffolk Hospital

My mum is in hospital the basic needs of personal care is not being met and as for her dignity in a terrible time is not being met either .she is 75 and has been placed on a ward with very little help with her personal care they did not help her with washing or dressing. She has drips in her arm and constant direahea so help is so important. She asked assistance with the toilet and revived it a hour and half later by this time it was to late,she had messed the bed and was not in a good way .where is my mum's dignity. I am so angry that people are being left in such a state when they need basic care.i will be making sure that in future I will get her into another hospital if the same condition a raises again.

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Response from West Suffolk Hospital

We're really sorry to hear this. We would urge you to contact our Patient Advice and Liaison Service as soon as possible to discuss this matter. They can be contacted on 01284 712555 or pals@wsh.nhs.uk. Thank you.

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