This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A role model many could learn from

Posted By Lionheart311

"A role model many could learn from"

About: New Victoria Hospital / Chemotherapy

(as the patient),

After nearly 35 years working for the NHS I became a patient last August and was diagnosed with B Cell Lymphoma.

I was originally referred to ENT as I was losing my voice on a regular basis, Mr Houghton at the new Victoria quickly carried out an Endoscope and ruled out a throat issue, but he did identify a growth under my arm. This resulted in a referral to Ms Ward, who on my first appointment had a biopsy carried out and Lymphoma was confirmed, I was therefore transferred to Clinic P.

Within a matter of a 2 weeks I had a scan, which showed three active nodes and my first chemotherapy was arranged.

I cannot praise everyone at Clinic P enough for the standard of care I have received over the period from August through to April this year. Their approach from Consultant down through the Team right down to the Volunteer, who always made sure I had a sandwich I liked, is a role model many could learn from.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 29/06/2015 at 11:45
Published on Care Opinion at 13:21

Dear Lionheart311,

Thank you so much for sharing your experience with us - I am so glad that during what must have been a very difficult time for you, there was such a fantastic level of care and support from the team at Clinic P. The fact that this is true of all members of the team is heartening, and as you point out, sometimes it is the small things - making sure you have the right sandwich - which makes such a difference to the overall experience for our patients.

I have already passed on your lovely feedback to the General Manager of the service who is pleased to be able to forward this on to the team. You are right when you say that this is a service that we can all learn from, and that is why positive feedback is just as valuable as the negative feedback. Not only does it give us the chance to say thank you to our members of staff but also promotes good practice which can be spread throughout all of our services.

Thanks again for getting in touch and I hope that you are keeping well.

Best Wishes,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k