"A role model many could learn from"

About: New Victoria Hospital / Chemotherapy

(as the patient),

After nearly 35 years working for the NHS I became a patient last August and was diagnosed with B Cell Lymphoma.

I was originally referred to ENT as I was losing my voice on a regular basis, Mr Houghton at the new Victoria quickly carried out an Endoscope and ruled out a throat issue, but he did identify a growth under my arm. This resulted in a referral to Ms Ward, who on my first appointment had a biopsy carried out and Lymphoma was confirmed, I was therefore transferred to Clinic P.

Within a matter of a 2 weeks I had a scan, which showed three active nodes and my first chemotherapy was arranged.

I cannot praise everyone at Clinic P enough for the standard of care I have received over the period from August through to April this year. Their approach from Consultant down through the Team right down to the Volunteer, who always made sure I had a sandwich I liked, is a role model many could learn from.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Lionheart311,

Thank you so much for sharing your experience with us - I am so glad that during what must have been a very difficult time for you, there was such a fantastic level of care and support from the team at Clinic P. The fact that this is true of all members of the team is heartening, and as you point out, sometimes it is the small things - making sure you have the right sandwich - which makes such a difference to the overall experience for our patients.

I have already passed on your lovely feedback to the General Manager of the service who is pleased to be able to forward this on to the team. You are right when you say that this is a service that we can all learn from, and that is why positive feedback is just as valuable as the negative feedback. Not only does it give us the chance to say thank you to our members of staff but also promotes good practice which can be spread throughout all of our services.

Thanks again for getting in touch and I hope that you are keeping well.

Best Wishes,


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