"A&E is a total disgrace"

About: The Queen Elizabeth Hospital (King's Lynn)

I have fairly comprehensive health problems, ranging from genetic faults across spinal fusions, cancer and various other problem. So I could say I have visited many different departments, consultants, wards and have dealt with clinicians of all possible standings for many years in our QEH. A few days ago I had the misfortune to end up in the A&E department and was treated so badly that after being a patient in this hospital for over ten years, I have filed my first official complaint against the staff who treated-or rather mistreated me- with heavy heart. I was called a liar, treated by a doctor who spoke not a word of English and after seven and a half hours of agonizing pain I was discharged with no way of getting home as I was brought in via ambulance. About three weeks before I also had a short stint in A&E and was provided with hospital transport home, this time the staff nurse in charge called me a liar and said that never happened and if I think I was brought in against my will I should call the police. Can you imagine being treated like this when you are in agonizing pain and have hardly any strength to stand up let alone to defend what you're saying? Fact is, he you can possible avoid it do not use QEH for your emergencies. They look down their noses at you and think they're something better. Finally a burly security guy just entered the cubicle I was shoved in and told me I had been discharged, without asking to enter. I could've been naked, bleeding or whatever else behind that curtain. The A&E department is becoming more and more like an abortare than a hospital. Disgusting and no longer understanding and caring. He you have a choice, go elsewhere. Waste of time and resources.

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Response from The Queen Elizabeth Hospital

I am extremely sorry to hear of your experience in the Emergency Department, this was obviously a very difficult and distressing time for you. I understand that you have written a formal letter of complaint and therefore your concerns will be fully investigated and addressed via the Complaint process. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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