"outpatient appointment"

my sister was seriously ill on wards 3 and 4 in December She was discharged middle of January Was told outpatient appointment in 6 weeks Still waiting!!!!!!! We have no contact numbers so looks like we can forget her follow up Its a shambles No communication at all between staff One or two nurses incompetent One nurse attempted to put a cannula in my sisters arm It obviously hit a nerve as my sister got excruciating pain radiating all up and down her arm and her thumb started twitching She's now left with numbness from her thumb to her elbow If we'd known this wasn't going to improve we'd have made a complaint at the time but you think it will improve but sadly not Im a retired nursing sister and am horrified at this lack of care and follow up after such a serious illness