"I missed my appointment because ..."

About: Hemel Hempstead Hospital

(as the patient),

What I liked

I missed my appointment because I had no money for hospital parking. the NHS van that the hospital told me I could use, that I waited half an hour for in the park and ride, refused to take me because I wasn't staff. He drove off in a very fancy but EMPTY van back to the hospital. I was too ill to walk from the parking so had to go home having missed a very important appointment.

What could be improved

FREE parking for ill people.

More about:

Story from NHS Choices

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