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A fun (yes!) experience

Story from nhs.uk

"A fun (yes!) experience"

About: Honiton Hospital

I took my 85-year-old mother to the MIU to have dressings and stitches looked after following a fall three days before. We didn't have to wait long and were seen by a wonderful nurse. Mum has a low pain threshold and was quite nervous but the nurse was so good - and funny! - about putting her at her ease, while gently dealing with the dressings. The nurse had us both in stitches (terrible pun, I know) and I cannot fault the care she received. Another nurse joined us and was lovely too. The NHS at its best - thank you.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 8 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 25/06/2015 at 22:24
Published on Care Opinion at 22:48

Dear relative

I was really pleased to read that you had such a positive experience whilst taking your mother to the MIU at Honiton.

It's really important to put patients at ease and clearly on this occasion the nurses succeeded.

Thank you for taking the time to share your story, which I have shared with the nurse manager at Honiton MIU.

MAny thanks

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Response from Peter Brain, Volunteer, Healthwatch Devon 8 years ago
Peter Brain
Volunteer,
Healthwatch Devon

Submitted on 26/06/2015 at 11:36
Published on Care Opinion at 11:39

Dear 'Anonymous'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding to this experience which was clearly reassuring for you and your mother.

More generally we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss this experience or any other health or social care issues with us in confidence, including seeking advice or information about services, please call (free-phone) 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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