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"First class"

About: Blackpool Victoria Hospital / Accident and emergency

(as the patient),

Have been taken into a and e on many occasions, last week being the latest visit. have nothing but praise for the staff from reception to triage to doctors. a clear indication is given on waiting time and when I was seen firstly by a nurse ( maria) and then a doctor( declan), I was given excellent treatment and given follow up details. very reassuring and the service I have received at the vic on many occasions has been first class.

fed up of our hospital a and e units getting moaned at. a very difficult environment busy and with certain awkward people has in my experience always been exceptional. my hospital is first class and I always feel reassured after being seen. am under a few consultants and have always had things explained and acted on. the vic is an. outstanding hospital with a and e excelling.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 10 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 15/07/2015 at 12:57
Published on Care Opinion at 17:11


picture of Eleanor Walsh

Hello

Thank you for your wonderful comments about your recent visit to the Accident and Emergency Department. I am pleased that your experience was a positive one and that you were kept informed of your progress. I will share your experience with the A&E department who I know will be delighted to receive such positive feedback.

Thank you for taking the time to comment.

Andrew

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