"Appleby Suite 19th June 2015"

About: New Cross Hospital

I had an appointment for a parathyroid operation on Friday 19th June 2015. I arrived at the Appleby Suite at 6.50am. I was checked in and after various medical tests. I saw my surgeon who put an arrow on my neck where a cut for the surgery would be made, and I saw the anaesthetist. I waited for nearly 8 hours. In a lounge area unable to leave. With a tag around my wrist. I did take the opportunity to pop outside for a couple of minutes and stretch my legs. Then I was told to undress, and get ready for the Operation, and given compression stockings to put on. Then I was informed that my Operation was Cancelled at around 3pm. I waited 9 months for this operation with numerous hospital appointments, blood tests and scans involved. What on earth has happened to the NHS? I am absolutely disgusted. Julie Davenport

Story from NHS Choices

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Response from The Royal Wolverhampton NHS Trust

Dear Julie Davenport

Thank you very much for taking the time to post your comments relating to your recent care in the Appleby Suite. I am sorry for any distress that this matter has caused you.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liasion Service (PALS) on 01902 695362.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement