"Routine Eye Examination"

About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH

Posted via nhs.uk 10 years ago

In recent years, East Surrey has become much more 'customer orientated' than hitherto. At my most recent visit, I was very impressed with the Reception Staff, both with regard to their efficiency and their pleasant and welcoming demeanour. The Specialist was likewise very kind - explaining each step of the process, and taking time to explain their findings.

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Cathy White

Patient Experience Lead, Patient Experience Team,

Surrey and Sussex Healthcare NHS Trust

Submitted on 22/06/2015 at 09:57

Published on Care Opinion at 14:08

Dear Anonymous,
It is with great pleasure that I have read your comments. We have worked with our reception staff to continually improve the service they deliver and have introduced a customer care taining programme to help with this. I will ensure that your comments are passed on to the staff in the Ophthalmology department.
Kind regards,
Cathy White
Patient Experience Team

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