"Extreamly dirty"

About: Conquest Hospital

Un fortunately my daughter was transfered from Eastbourne DGH to Conquest Edgeton ward on Wednesday 17th June (2015) for surgery on her ulcerated shin. The ward was dirty! The curtains around her bed were dusty and when opened a cloud of dust decended. There were dust clumps rolling over the floors and under beds. Worst of all was the patients toilet! the toilet seat was covered in dried excrement! I dred to think what the underside of the toilet seat was like. My daughter , and other patients in her ward, all have open wounds. It is so bad and unclean that my daughter fears for her safety and she has requested to be returned home a.s.a.p! This is so unaceptable for a hospital. The nursing staff and doctors were, however, wonderful! Sincerely disgusted and upset

Story from NHS Choices

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Response from Conquest Hospital

We are deeply concerned to read your posting on NHS choices about your daughters inpatient stay on Egerton ward. As a Trust we are committed to providing the highest quality care to our patients, this includes providing a clean and safe environment. We are therefore very alarmed to read your comments as what you describe is clearly not acceptable. May we re-assure you that we take all comments very seriously and have taken immediate action to inspect the ward and share your posting with relevant staff. If you would like to discuss your concerns in more detail, we have a Patient Advice & Liaison Service (PALS) who can be contacted on 01424 758090 or by email at esh-tr.PALSH@nhs.net. Thank you for your positive comments about the nursing staff and doctors, we will also ensure your feedback is shared with them.

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