About: Sunderland Royal Hospital

took my father to A&E tonight with chest pain he has a abdomal aortic aneurysm we got there at 6.45 was not seen by a doctor till 9.30 then took info and came back that he should have a CT which would be about 20 mins wait just to be on the safe side did not get the scan till 11.50 by this time my father wss getting distressed as he had just lost his wife and thd last place he wanted to be was a hospital,was told would be 40 mins for results they were still not back at 2.00 and we had been there over 7 hours and still no further forward,1 understand there are emergencys coming in but i am sure there is more than 1 doctor for the department we just kept been fobed off with with excuses it is absoloutly disgusting for a 73 yr old man who has just lost his wife to be left for that long, disgusting!

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Response from Sunderland Royal Hospital

We are sorry to hear of your father's experience. Our Emergency Department is one of the busiest in the region however we can appreciate how distressing the delay must have been for him and also for you and would like to apologise. It would be good to be able to look into this case to understand why there were delays and look at where it may be possible to improve things for future patients. If you are willing to discuss this further, could you please contact the Help and Advice Service, using the details below, who will liaise with the Directorate Manager for the Emergency Department. Email: Helpandadviceservice@chsft.nhs.uk Telephone: 0191 569 9855 or freephone 08005876513 Opening times: Monday – Friday 8 am – 5pm

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