"Fantastic humane and professional help"

About: 2gether NHS Foundation Trust / Liaison psychiatry Gloucestershire Royal Hospital / General medicine

(as a relative),

My elderly father became delirious due to an infection whilst an inpatient in Gloucestershire Royal Hospital. The ward staff did not listen to my concerns (I am a registered mental heath nurse) and my father suffered immensely as a result. The turning point was his referral to the Psychiatric Liaison Team. The nurse, Izzie, listened to my concerns and took them seriously, she assessed my father thoughly in a professional and extremely respectful sensitive way- the only one to treat him like an adult rather than a naughty child. She very quickly put a sensible and realistic treatment plan in place, ensured that it was implimented and kept me informed throughout the process. I felt that she really valued and embraced partnership working with patients and carers.

My father is now recovering and thankfully cannot remember the worst of his experience. I am not convinced that he would have recovered if it had not been for Izzie so thank her greatly for acting so swiftly and professionally to get my dad back.

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Response from Gloucestershire Royal Hospital

Hello there, Thank you very much for taking the time to share this feedback with us. We're sorry to hear about the initial experience that you had on one of our wards but it's good to know that you received such great care from Izzie. In order to look into this in more detail and to be able to pass your comments on to the staff involved, would you be happy to get in touch with our patient liaison (PALS) team? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again The team at Gloucestershire Hospitals NHS Foundation Trust

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