"Efficiency of being seen, a lot ..."
About: Hertford County Hospital Hertford County Hospital Hertford SG14 1LP
Posted by Mrs O (as ),
What I liked
Efficiency of being seen, a lot less waiting and sometimes stright in. I think because it is not a large NHS Institution there is an obvious sense with staff you meet, that they know each other and can communicate easier with each other without bureaucratic communication methods. The size and design of the building enables this too. Ultimately, the patient reaps benefits of not feeling like a number. More possibilities of feeling "cared for" result, and the sense of individual attention.
What could be improved
The only two things to be improved I would say is for conversations with reception staff could be a bit more quieter, or have a screen attached to reception surface, like in a polling booth. It is not nice for patients to be heard talking about private health matters in earshot of others.The phone system is really bad, if I want to get through to change an appointment I get batted from one ringing phone to another, using the central number for the hospital group doesn't really work.
Love the little cafe on first floor, and lovely clean toilets. Overall good building design.