"No notes available for a consultation"

About: Westmorland General Hospital

After an unnecessary appendectomy and repair operation, at the follow-ups for both Surgery and Urology about 2 years, no notes were available to the doctors doing the review - when I reported this, together with all of my other complaints,, I was told they were on the computer - if this were the case, why did both doctors say "I don't have your notes"i? Yesterday, at a follow-up for moles in the eyes, again, no notes were available, making it very difficult for the doctor. Since these follow-ups are booked well in advance, why are the note never available?

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Response from Westmorland General Hospital

We’d welcome the opportunity to talk to you about these issues and investigate and respond to you. Please contact our Patient Relations team on 01539 716621

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