"Medication for blood to prevent clotting"

About: Solihull Hospital

Over the past few months I have had to attend the hospital for checks, on every occasion I have been seen within 5 minutes of my appointment time and have been treated with the utmost help and respect. I have had the help of a wonderful doctor over the past 3 months who colateted my medical history and and then decided on a suitable medication which she thought would give me a better quality of life, they asked me to come to the hospital and see their secretary. My last visit was on the 16 June to ward 9 to see the doctor's secretary who on the doctors instructions took my blood for testing before I was allowed to take my new medication. Three hours later the secretary called me to let me know the blood checks were positive and I could continue with my new medication. This service is golden it makes me feel like a human being and not just a number, thank god for professional people like the doctor and the secretary. My sincere thanks, Patrick Gerald Brennan

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr Brennan

Thank you so much for your feedback regarding your recent treatments at Ward 9 Solihull Hospital.

I'm so pleased that you have found your ongoing treatment and care to be of an excellent standard and I would very much like to forward your feedback to those concerned. Can I please ask you to contact me directly so that I may obtain some more information from you? Either by telephone on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

It would be most appreciated and I look forward to hearing from you.

Kind Regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful