"Sent home in labour"

About: Royal Preston Hospital / Maternity

(as the patient),

I attended RPH delivery suite July 2014 with bleeding, was treated well on the first occasion, was checked over and baby was monitored (was a week over due). Midwife asked how I was coping with pain, said I was ok.

Midwife told me to come back if I couldn't cope any longer. 2-3 hours later I couldn't cope as I was bending over in agony, we was kept waiting for 45 minutes as staff seemed too busy! Was then seen by a different midwife who didn't believe a word I was saying i felt or the fact I was in agony! The midwife did not even monitor my baby nor my contractions, I was told to go home as I was x-cm dilated. I suffered all through the next day and night in agony with no sleep, I rang up in extreme pain (active labour), the midwife said, they remembered me and If there was no change they will be sending me straight back home again! And that i was breathing far too fast!

The midwife made me feel that me and my unborn child was unimportant and inferior.

I was forced to have my baby at home without any medical help nor pain relief.

My partner delivered our child.

This healthy baby could of been so much of a different story! ! I was taken into RPH by ambulance afterwards because my baby's temp dropped, another person told me i was meant to be induced that night I went in(but got sent home) but didn't due to them being so busy! I am pregnant again, I refuse to now be treated at Preston for the fear of being treated like that again. I was also high risk due to my blood pressure! ! Disgusting practice i feel.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience. We were extremely saddened to read your comments and can appreciate how distressing the experience was for you. We are keen to work with you to resolve your concerns and to try to ensure that you have a positive experience during your pregancy and childbirth on this occasion. In order to do so, can we ask you to please speak to your midwife, who will be pleased to help.

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