"Phone operator was not helpful"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Gradual219 (as ),
Two weeks ago I had an eye injury when someone bashed me in the eye whilst I was out shopping. It caused the eye to bleed and I was in a state of shock and distress when the shop workers called for help, I'm not sure which number was called but they handed the phone to me so that I could speak to the operator.
I must say the operator person was not helpful, she had a army officer air about her, very harsh and no empathy asking questions and speaking to me as if I was stupid. In fact I just could not think clearly because of the shock and upset and worry about my bleeding eye, she just did not have any people skills.
I had to go through all the information all over again when the paramedics arrived because the information had not been passed through to them. They said they regularly had this problem.