"visited emergency department 17.06.2015"

About: Russells Hall Hospital

I dont think it's necessary to say why I attended the emergency dept but would like to say the treatment I received was of a very high standard. All the staff were very polite and professional, my treatment was explained fully and how to access my aftercare. People are very quick to complain about the NHS it's only fair that it should be praised when people have a positive experience.

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Response from Russells Hall Hospital

Thank you so much, Hazel, for taking the time to let us know about your experience of the care you received from our A&E team. We are very pleased that you were so happy with your treatment and it is always lovely to receive a five star rating. Communicating with our patients and relatives and keeping them fully involved and informed in their care and treatment is very important and we are pleased that this was your experience when visiting our hospital. We have passed your positive comments on to the team involved in your care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful