"My 3 weeks in the safe house"

I was taken to Norbury ward in an ambulance straight from my parents house with nothing more than a just go from them. On arrival I was greeted at the door by about 15 people who tried to man handle me into the building. I was shown to my room and nothing was explained to me as staff were to busy trying to entertain other patients by playing pool and table football. I was expected to read it from a welcome pack and calm down in my room. Overall my stay wasn't bad and they had my best interests at heart although they did loose a charger for a £65 Philips shaving razor while it was sent off for PAT testing even though it didn't need testing as it was a 2 pin plug and there were already 2 pin sockets in the bathroom. When questioned we were constantly fobbed off with oh you'll have to ask so and so they'll of put it in a safe place. It has rendered my property useless and there was a total communication break down.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St George's Hospital

The Trust was sorry to learn of your recent experience following admission to Norbury Ward.

We would like the opportunity to discuss your concerns further and, therefore, would encourage you to contact our Patient Advice and Liaison Service on 1785 783026.

Thank you for taking the time to leave your comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful