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All staff, from the person on ...

Story from nhs.uk

"All staff, from the person on ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

What could be improved

All staff, from the person on reception to the consultant I saw gave the impression they didn't want to be there. Attitudes were abrupt and uncivil (especially the eye consultant I saw). I wish I had had the courage to comment to him on it. IT DOESN'T AND SHOULDN'T HAVE TO BE LIKE THIS. We are customers or clients as well as patients and should be treated as such. This is not a free service and most of us have paid and are paying for it for a lifetime. Buck up!!

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Responses

Response from Queen Elizabeth I I Hospital 14 years ago
Queen Elizabeth I I Hospital

Submitted on 18/06/2009 at 08:00
Published on nhs.uk on 15/11/2009 at 20:28

You are clearly unhappy with the care you received recently at the QEII, for which we are sorry. We believe that your experience deserves to be investigated formally, because otherwise we cannot act on your comments in the way that we would like. Understanding more about what happened and when helps us to address what's going wrong and to put it right. You may not feel courageous enough to let your consultant know how you feel, but we have no such concerns about doing so if that benefits patients overall.

All you need do is outline your concerns to the Trust's complaints team by sending an e-mail to: patcomplaints.enh-tr@nhs.net

If nothing else, you deserve an apology that our customer care wasn't as it should have been.

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