"Upset and disillusioned"

About: Royal Hallamshire Hospital

I came to see a neurologist today and even though there is a neurologist at this hospital that specialises in my condition I did not get to see them. The doctor I did see was very nice and polite but was also condescending and I feel did not listen to what I was trying to explain and I left feeling very upset and disillusioned after waiting weeks for the appointment. They totally disregard my previous diagnosis and I now feel at a loss.

Story from NHS Choices

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry to hear that the consultation did not meet your expectations and that you left upset and disillusioned. Certainly we dont want patients to go away with such feelings. Would you please consider contacting our Patient Services Team to raise your concerns and provide the Trust with an opportunity to resolve matters to your satisfaction? The team can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk

Thank you and best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful