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Fully informed the whole time

Posted By Mrs H

"Fully informed the whole time"

About: Heartlands Hospital / Accident and emergency

(as a relative),

I recently took my aged parents to Heartlands hospital, Birmingham A&E, from the time of arrival we were treated extremely kindly and with respect. Due to the reason we were attending we were there quite a long time but we were kept fully informed the whole time and never felt forgotten or neglected. Tea was offered to us all on a regular basis which was very much appreciated. A big thank you and whilst I cannot fault the service I hope not to see you soon 😃

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 10 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 22/06/2015 at 18:50
Published on Care Opinion at 21:16

Dear Mrs H

Thank you very much for taking the time to provide your feedback following your recent visit to Accident and Emergency Department with your elderly parents.

I am sorry about the waiting time, this is sometimes unavoidable although the staff do their very best in often difficult circumstances.

I am very pleased to learn that despite the wait, you and your parents felt fully informed and were offered tea on a regular basis!

Thanks so much for taking the time to provide your feedback. Our staff in Accident and Emergency work very hard to promote a positive patient experience, often working in difficult circumstances and I am sure that your feedback will be greatly appreciated. I will forward it to Dr Ola Erinfolami Clinical Director for Emergency Services, and Hilary Clemson Matron for the Emergency Department who will be thrilled to read you comments.

I hope this is acceptable.

Kind Regards

Marie Helebert

Patient Services

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