"The Muscular Skeletal Clinic"

About: Musgrove Park Hospital

Dissatisfied. I missed a very much needed & long awaited second appointment through illness. I am Disabled so have issues when particularly when more unwell, remembering things. I remembered that evening, was really upset when checked & realised, so rang the next morning. The reaction was brusque, but as I had rung to explain & apologise before 24 hrs, they deigned to give me another appointment. However I was partly told, "someone" should have rung for me. Well the Council does not recognise my need for a Carer. This was at 9.45 am, which meant I had to leave my home at 7.39am, to bus the 7 miles to the appoinment. On the bus, my Disabled Pass did not cover peak times, so I had to get off having no change. I got some change in nearby shop, caught the next bus. This got stuck in traffic, because of road repairs I knew nothing of. It also left me with a long walk, for me, to the Clinic, at 8 30am. It was not far, lacrosse Wellington Rd, up Ashley Road, but as I have Mobility issues, took me far longer than a normal person. I arrived to an atmosphere, was asked who I was, told I was too late, I asked the time, shocked, was told 9am. But I explained the problem, with quite a tart response, was told would ask the consultant if they would still see me. They would not, I was too late & would put them behind with all their appointments. I was also told, my transport issues, were my problem.I was told I would be recorded as a DNA!! I was shocked, they were so horrid, even understanding some patients do not turn up. That is not my fault, in future I have decided to book Hospitol Transport to go even so locally, so that in future I will not be blamed for something out of my control. As an ex member of Staff,for 11 yrs, I am aware of the problems caused by Patients not turning up, but if such a huge issue, perhaps Musgrove should address the reasons, rather than assume only Patients fault!! I have informed my GP, they felt they had been harsh & said would write to them. I told them I am not happy about returning to that Clinic, or hospital. It compounded previous negative impressions in Out Patient Clinics!

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Response from Musgrove Park Hospital

I have just read your comments and I am very sorry to read about the concerns you have regarding your visit to Musgrove Park Hospital. Cathy Phillips, Clinical Service Manager to Trauma, Orthopaedics and Pain, would welcome the opportunity to speak with you to help resolve your concerns; please contact one of our PALS Officers who would be very happy to arrange this for you on 01823 343536 or email pals@tst.nhs.uk. Alternatively please email Cathy direct: cathy.phillips@tst.nhs.uk Lucille Hoose. PALS & Complaints Lead

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