"Response from Richard the Paramedic"

About: South Western Ambulance Service NHS Foundation Trust

(as a relative),

I found my husband almost unconscious due to hypoglycaemia. He was not responding to my voice and I could not administer any oral sugar or glucose as he could not swallow.

We live in a fairly remote area, so having called 999 and receiving some very welcome advice from the controller, I was heartened that a local Responder (John) managed to get to us in about 5 minutes, whilst the Paramedic was on his way. Although my husband has had insulin dependent diabetes for almost 50 years and we have been married for over 40, it was still an incredibly frightening experience and I was extremely grateful for John's reassuring company whilst we waited for the Paramedic.

The Paramedic (Richard) arrived within the next 15 minutes and was able to quickly assess the situation, administer IV glucose and within a fairly short space of time, my husband became fully conscious. Richard had a calm authoritative manner and I felt completely confident in his ability to help my husband.

Both my husband and myself are deeply grateful to Richard and John and the emergency services controller who dealt with our particular emergency in a calm, compassionate and very caring way. I'm very proud of our NHS.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Mrs Gr

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 999 call taker, John the First responder and Richard the Paramedic. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify all of the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name "Mrs Gr" in your contact.

Thank you again for providing feedback on our service.

Kind regards


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