"I have had severe pain with my ..."

About: Lister Hospital

(as the patient),

What could be improved

I have had severe pain with my wisdom teeth for a number of months, and lately I have had to take painkillers regularly to remedy this. More recently this has affected my sleeping, where I’m waking at least 3 times a night in agony. The way the wisdom tooth has tried to come through, has broken another tooth, leaving me in constant pain. So, I attended this hospital yesterday after being falsely informed that the QEII in Welwyn Garden City had no dental/orthodontist department. I was advised to make my way to Lister Hospital. The attitude of the reception staff could be hardly be less helpful. The female receptionist I spoke to was very condescending, asking me if I "knew this wasn't a dentist" and "why don't I have an appointment". Now, the last I knew, Accident and Emergency admissions do not require appointments, hence the name. The receptionist then told to me go Clinic J, and the female receptionist there was possibly even more rude and unhelpful, offering nothing more than a sigh and a distinct displeasure in helping me, despite me being in severe visible pain. Upon obtaining a telephone number for the orthodontist department at the QEII, I was finally put through to a surgeon in order to find out how long I may have to wait to get my consultation appointment, having been referred by my dentist the previous month. Having also taken very strong paracetemol, ibuprofen and various other painkillers, as advised by the medical staff, I felt that 4 months of taking these could be damaging my body, all of which was not a concern to the medical staff I spoke to. Following my conversation with the dental surgeon, I was advised to go to my dentist to obtain a prescription for more painkillers. Upon my arrival it was no surprise to learn I had been misinformed again, the dentist couldn't prescribe me painkillers. I called back the lady I spoke to and she then told me I "couldn't get painkillers from there"

Anything else?

So, I was advised to call the Central Appointments Office, as this is where I could find about my referral, and potential date for consultation......I was transferred back to the same dental department at the QEII, where they couldn’t help me once again. Now I’m left waiting in pain, feeling very let down by the staff at both these hospitals.

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Response from Lister Hospital

We're sorry that you've had this experience and we would like to help you as best we can. If you are willing, please could you send us an e-mail to this address: generalenquiries.enh-tr@nhs.net. To help you, we will need to know your full name, address and date of birth; it would also be helpful to know the name of the consultant to whom you were referred. If you can do this, we can then hopefully resolve the matter quickly.

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