"very poor would never use again"

About: Cheltenham General Hospital

Prescott ward is the worst ward I have ever been to. From hearing the nurses laugh and joke about bowel cancer to never getting the same answer from different nurses. The attitude and general feeling of caring is missing altogether. It is stressful enough when a loved one is in hospital as it is without feeling like they are being neglected after a major surgery. Very upsetting! I wouldn't let them look after my dog for one night let alone a person. Avoid at all costs.

Story from NHS Choices

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Response from Cheltenham General Hospital

Hello, Sorry to hear about this experience and thank you for sharing this with us. If you haven't already done so, it would be great if you could get in touch with our patient liaison (PALS) team, who will be able to take a few more details and investigate the issues you have raised. It is important to us to gather as much feedback as possible on the services we provide so that we can learn how to improve for future patients. You can call PALS on 0800 019 3282 (Free phone) or email them at pals.gloucestershirehospitals@glos.nhs.uk Many thanks again for bringing this to our attention. Kind regards The team at Gloucestershire Hospitals NHS Foundation Trust

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