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Care Opinion

Food

Story from nhs.uk

"Food"

About: Wansbeck Hospital

The booking of food is a great idea, but I suffer from IBS and the ingredients were not listed. I usually have porridge for breakfast and can't have milk. I asked if it had milk in and the person could not tell me. They did try calling the kitchen and got no reply. It would be useful to know what's in the food, eg milk, cream, peppers, spicy so you can make an informed decision. It was a bit Russian roulette for me. Food was mostly nice

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Responses

Response from Wansbeck Hospital 8 years ago
Wansbeck Hospital

Submitted on 27/06/2015 at 19:42
Published on nhs.uk on 28/06/2015 at 02:30

Dear Sir / Madam, Thank you for these comments on our care and how it can be improved. I am really sorry that we didnt get this information to you during your stay. We should have done. The estates and facilities team are always willing to come and speak to pateints directly about special aspects relating to the menu or nutrition - it is disappointing to hear that you weren't given this opportunity. I am sorry that you were left with uncertainty and the concern over the implications of taking milk by mistake. We will share this with the team - thanks for giving us the opportunity to do this. with best wishes, Annie

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