"They were very thorough with my ..."

About: Lister Hospital

(as the patient),

What I liked

They were very thorough with my diagnosis, x-raying my ankle before examining it to save time and any risk of doubt about the final diagnosis.

What could be improved

There was insuffiecient seating in the A&E waiting area. Many people with leg and/or foot injuries were having to stand during their 2-3 hour wait.

More about:

Story from NHS Choices

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Response from Lister Hospital

Thanks for your feedback and we're pleased you were happy with the good care that you received while at the Lister's A and E department recently. We hope that you are now recovering well.

With regard to the seating, we are constrained by the general physical capacity of the building; we also can never predict how many people will turn up from one minute to the next. But the good news is that we're planning a major extension to our A and E service at the Lister, which will include an urgent care centre dedicated for treating the sort of injury that caused you to have to attend our A and E recently.

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