"Orthodontic post op check up"

About: Aberdeen Royal Infirmary / Oral and Maxillofacial Surgery

(as the patient),

I had jaw reconstructive surgery in June 2013 at Aberdeen royal infirmary in order to fix an underbite. The operation was a success and I was very impressed with staff at the hospital during my stay.

However, a year following I was due a post op check up with the surgeon and my orthodontist. Living in Shetland and at university in Stirling meant I would have to travel to Aberdeen for this. I never received an appointment and was told by my orthodontist in September 2014 I needed the check up URGENTLY.

Heard nothing until February. Received a letter saying I had an appointment for the following week at 9am. Living in Stirling meant the earliest I could get to Aberdeen was 9:30am without an overnight stay at the cost to myself. I explained this on the phone and was told it was then or never.

I cancelled and waited for a replacement appointment as promised. None came and I have been sent in circles on the phone trying to arrange a new appointment.

The check up is now a year overdue and I have concerns to do with my jaw health that needs addressing.

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Response from Linda Oldroyd, Nurse Consultant, Person Centred Care, NHS Grampian

Dear patient

I am very sorry to hear about your troubles obtaining a suitable appointment. I would like to help you find out where you are in our system and to help you to get an appointment which fits with your individual circumstances. Please get in touch with me directly either be calling 01224 558449 or emailing me at loldroyd@nhs.net

In the meantime I apologise that you have found it difficult to navigate our system for appointments. We hope to do our best to meet your individual needs.

Kind regards,

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