"19 weeks of waiting"

I really would like to leave a positive feedback but i can't. My GP refered me to gyno consultation early February in 2015. I'm still waiting for my appointment. I called the hospital appointment department in April, where the person at the phone told me, they can see I'm on waiting list but there are few more before me, probably I'm going to receive my letter in May. After May just passed and i have had no letter yet, I called in again (18 weeks after referral), where the person I spoke to said, because this is a non urgent matter I probably have to wait a couple of more month. It' really shocking!