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Extremely sympathetic, caring and perceptive

Posted By estragon

"Extremely sympathetic, caring and perceptive"

About: Tolworth Hospital

(as the patient),

I have recently been discharged from Tolworth Hospital where, for 2 years, I was an outpatient, being treated for depression.

For most of this time I was under the care of Dr Loftus whom I found extremely sympathetic, caring and perceptive.

I was also impressed by the administrative staff and was always seen on time.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 22/06/2015 at 08:56
Published on Care Opinion at 14:04

Dear Estragon,

My name is Jane Healey and I am one of the Patient Experience Leads for the Trust.

I would like to thank you for taking the time to pass on your thoughts about your time under the care of Tolworth Hospital and I am pleased to hear that your experince of our services has been a positive one. I will ensure that your compliments are passed onto Dr Loftus and the administrative staff as it is always heartening to receive such positive accolades.

Once again, many thanks for taking the time to post and I would like to wish you well in your continuing journey to recovery.

Jane

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