"Excellent care and compassion for my uncle"

About: East Surrey Hospital / Respiratory medicine

(as a relative),

My Uncle had a severe cough & was referred by his GP to have a chest X-ray at East Surrey. This was all very quick & efficient.

Following the results of the X-ray, he has had a more in depth scan & is under the care of Dr Nimako. I accompanied him to an appointment last Wednesday in the outpatients department. From checking in to seeing Dr Nimako, the service was faultless. We were seen with care & compassion, in the meeting were Sandra Cabral & Elizabeth. The caring, sympathetic advice & support we were given was excellent & very reassuring.

We were advised that another scan would need to take place at Guildford, then a follow up appointment with Mr Nimako, these appointments would be advised to my Uncle in the post. The confirmation letters arrived a few days later & were exactly on the days we were told the appointments would take place.

It will be a long road ahead of us, but so far, the service has been amazing. Sandra phoned me on Friday as she promised, and was really understanding & offering any help we needed, which is so reassuring to us & we are very grateful. We were given lots of information & 24 hour helpline numbers in case we need them.

Many thanks to everyone who is involved in healthcare, you do an amazing job.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Heh193,

Thank you for your kind words about Dr Niamko, Sandra Cabal and colleagues. I have shared your comments with them and I'm sure they will be very pleased to read to that you felt so well supported in caring for your Uncle.

Kind regards


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