"Lack of compassion during mental health crisis"

About: East Surrey Hospital / Accident and emergency

(as the patient),

After taking an overdose, I voluntarily went to this hospital to receive some help.

After attempts at getting blood from me were abandoned because my veins had collapsed and I had a severe panic attack, I was told by the Junior Doctor that she would rather treat people that wanted to live.

I was also accused of being unco-operative and difficult and told that I would have to wait several hours for treatment. After being in such pain from the blood taking attempts I walked out of the hospital and attempted to take another overdose at home. Fortunately a friend intervened.

This whole experience has left me with a severe needle phobia and I will never visit a hospital again when experiencing a mental health crisis. At a time when I was most vulnerable I needed to be treated with compassion and care. This was not what I received.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear MA74,

We would like to look in to the points you have made about your care in our Emergency Department. As Patient Opinion posts are anonymous could you please email your name and the date of your visit so that we can look into it in more detail.

Kind regards,

Cathy White

Patient Experience Team


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