"Appalling care for my father"

About: Royal Albert Edward Infirmary

The majority of nursing staff do not listen to the patients or their families. They say they are going to do things then they don't. Very few staff members actually talk and take an interest on the patients. The lack of sympathetic and empathy is quite worrying. The only way you get thongs done is to keep pestering staff. The medical staff, fortunately, were excellent. In A &E, prior to admission, after being admitted by GP, the wait to be triaged was over an hour, which is appalling, then nearly an hour later had to ask for a doctor as my Dad was in a lot of pain, a doctor came straight away, who was very good, but why should it take so long when there are lots of staff standing around chatting and laughing. A 4 and a half hour wait to get a 90 year old poorly man onto a ward is disgraceful.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for taking the time to post your experience, which regrettably was a negative one. Please contact the Patient Relations Department so that we can look into your concerns and provide you with response and any learning outcomes. Feedback from you is invaluable and can help us to understand where improvement is required.

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