"Fantastic birth experience"

About: Good Hope Hospital

At 39 + 3 weeks pregnant my partner went into labour. We were due to have our baby at Solihull hospital but due to last minute complications we were taken to good hope via ambulance. As we live in Solihull neither my partner nor I had been to good hope so had no idea what to expect. We were taken directly to the labour ward where we were met by a midwife. The midwife stayed with my partner and I throughout the labour and delivered our baby boy. They were absolutely amazing throughout the whole experience and we can not thank them enough for their professionalism, compassion and encouragement. They made the entire experience extremely calming for my partner and I and for this we will never forget them. After the birth we were looked after a number of other midwives on ward 5 and every single one were fantastic. As this was our first child we asked lots of questions that I'm sure sounded silly to the midwives but they couldn't have been more helpful. I was allowed to stay over night in a private room due to a slight complication with my sons ability to breastfeed and again the care was second to none. We arrived home approximately 36 hours after the midwife delivered our son and we have not stopped telling our family and friends about the fantastic experience we had at good hope. Please pass this on to the to all the midwives at good hope and in particular, our midwife.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr Morgan

Thank you for your post regarding your recent experience at Good Hope Hospital Maternity Unit.

I'm sure that it was a very worrying time for you both, being transferred to Good Hope Hospital at short notice and it is heartwarming to read that you had an excellent experience and that you found all of the staff, particularly the midwife who assisted your partner's delivery to be encouraging, compassionate and professional.

I will ensure that your comments are highlighted to Maggie Coleman, Head of Midwifery at Good Hope Hospital and to Suzanne Wilson, Ward 5's Nurse Manager, so that they can ensure that all of the midwifery team involved in your partner's care are made aware of your comments and thanks.

I hope this is acceptable and please be assured that patient and family feedback is hugely important to us and we do appreciate that you have taken the time to post your comments.

May I extend my congratulations to you and your partner on the safe arrival of your little boy!

Kind Regards

Marie Helebert

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr Morgan

I have forwarded your feedback to Maggie Coleman and Suzanne Wilson, but wished to advise that Maggie Coleman's correct job title is Matron Clinical Services Maternity

and Supervisor of Midwives for Good Hope Hospital. My apologies for any confusion.

I hope this is acceptable.

With Kind Regards

Marie Helebert

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