"Better planning of routes would help"
About: Elite Care (Scotland) Ltd Elite Care (Scotland) Ltd St. Andrews KY16 9XG
Posted by Failte 2103 (as ),
In order to stay in my own home I have carers 4 times a day. For the most part the system works well. I do like to have the same carers coming in as we build up a relationship. I receive a weekly timetable but sometimes the carer is changed and I'm not always notified.
I like to know of any changes in times but, again, this doesn't always happen. Some of the carers walk from client to client and I feel their "walking time" is not taken into consideration and impinges on my "caring time". Perhaps better planning of routes would help.
It would be good to meet the "Office Staff" - perhaps they could visit the clients to better understand their needs and where they live.